I rang up out of the blue desperately seeking a coffee machine as I had just ruined my old one. The shop owner came out personally on Christmas Eve and installed our brand new coffee machine that afternoon. We otherwise would have been without fresh coffee for all of the Christmas holidays. At Di Pacci coffee being genuine coffee lovers themselves they understood how bad that would have been. They went out of their way to oblige and make sure we had coffee for the holidays, when they didn’t know us at all. We are soooo grateful to them, and e keep on buying their “elements” blend coffee beans. Very friendly and knowledgeable service. They follow you up and give advice on coffe grinders and machines, always happy and helpful. We are most satisfied and happy with their quality, products, and service.